CONFLICT RESOLUTION
Conflict Resolution is designed to assist leaders in developing their awareness of conflict and ability to successfully resolve issues to build stronger relationships with enhanced understanding and collaboration.
This workshop provides participants with proven strategies for conflict resolution and confidently manages issues in a composed manner.
PROGRAM AT A GLANCE
OBJECTIVE
To develop the ability to excel at leading conflict resolution in the workplace.
WHO SHOULD ATTEND
Owners
Supervisors
Managers
SESSION DETAILS
One half day session
Between 10-20 participants
Interactive, multimedia format
CAUSES AND CONSEQUENCES
Discover the dynamics of conflict, main causes, and impact on productivity and the workplace.
EFFECTIVE COMMUNICATION
Examine 5 different interaction modes that optimize interactions and communication.
Explore how to address problem behavior in a way that is precise, non-accusatory and constructive.
BENEFITS TO BUSINESS
Provides leaders with the tools and knowledge to enhance communication strengthen negotiation and improve performance and productivity.
Improves employee satisfaction and retention.
NEGOTIATION & CONFLICT RESOLUTION
Learn how to effectively manage anger and emotions related to conflict to improve the effectiveness of a resolution.
Acquire the knowledge and tools to reduce conflict while managing both employee and team performance issues.
Learn strategies to effectively respond to conflict issues that impact productivity.
Perfect EQ skills and best practices through real-world simulation.
