CoMMUNICATION SKILLS
Communication is key to the success of individuals and businesses in today’s evolving world. Utilizing demonstration and discussion, participants in this workshop will explore their communication styles and learn to identify the styles of others.
Through interactive exercises, participants will experience how the different styles influence our responses and reactions in day to day business situations.
PROGRAM AT A GLANCE
OBJECTIVE
To experience why communication is key to the success of individuals and businesses in today’s changing world and build the foundation for developing strong communication skills to be used in various situations
WHO SHOULD ATTEND
Owners
Supervisors
Managers
SESSION DETAILS
One half day session
Between 10-20 participants
Interactive, multimedia format
STYLES OF COMMUNICATION
Define the four key communication styles – introvert, extrovert, process focus, people focus.
Understand the differences in the four communication styles.
COMMUNICATION VEHICLES
Understand the impact of all aspects of communication – words, tone, body language.
Know how to modify delivery vehicles for different styles and situations.
BENEFITS TO BUSINESS
Provides leaders with tools to improve communication at all levels of the organization.
Addresses how to adapt to different styles of thinking and behavior.
Improves productivity through clear understanding of the communication model.
ADAPTING STYLES - YOURS AND THEIRS
Know how to best adapt your style for more effective verbal and written communications.
Understand how to craft a message in order to be concise and to ensure clarity of the intention for the receiver.
COMMUNICATING WITH DIVERSITY
Recognize key diversity issues and how to adapt communication skills to address both style and diversities such as generational, gender and cultural.
